Shipping & Returns~

Shipping:

  • We will ship all available items within 2-3 business days (72 hours) after receiving confirmation of your payment.
  • Our system emails you an order receipt upon completion of your order.
  • Our goal is to get the hair to you as soon as possible. However, we will need your payment to be processed prior to shipping hair out.
  • Weekends and holidays do not count as business days.
  • Her products101 ships all orders directly from its factory in India and also from Houston office as well. All orders are shipped via DHL from India and via USPS standard shipping from Houston.
  • Tracking number will be provided once the hair is shipped.
  • Your package may require a signature upon delivery. If you’re not available to sign, you can request to hold the package at a nearby location for pickup.
  • Herproducts101.com does not take responsibility for lost, misplaced, or incorrectly delivered shipments.
  • Shipping delays in transit are beyond our control and no refunds will be issued for such delays.
  • We are not responsible for any hair appointment cancellations or delays due to delay in delivery of the hair by DHL/USPS.
  • Shipping costs do not cover tariffs/Customs charges by your home country.
  • Customs clearance, additional taxes, fees or duties, and paperwork are the customer’s responsibility.
  • Shipping and handling rates subject to change at any time without any prior notice.

Returns & Exchange:

  • We have a No Refund Policy. As the nature of our products, all sales are Final.
    But if you are not happy with the hair you received and want to make an exchange, please contact us within 48 hrs – 72 hrs via Telephone or Email and we’ll happily do the needful for you.
  • The hair has to be in original condition and completely unaltered to be eligible for an exchange. If we feel that the hair is altered or not in original condition, we hold the right to refuse any and all exchanges.
  • Clips holding the weft together have to be intact. If they’re cut or the hair is used in any manner, the sale will be considered final.
  • Any shipping & insurance charges related to an exchange are to be borne by the customer.
  • If we don’t have your order in stock, we’ll contact you immediately to make other arrangements or you can choose to have your order refunded. This is the only scenario where we process refunds.

Kinly note that following situations are NOT considered eligible by www.herproducts101.com for exchange or return:

A) The Texture is too wavy/curly/straight or less wavy/curly/straight than what you expected. Since our hair is 100% Natural & Unprocessed there may be slight variations in the textures of each bundle as each bundle is unique and has its own properties. No women hair is exactly the same.

B) Color is too dark or too light than what you expected. Since our hair is 100% Natural & Unprocessed there may be slight variations in color of each bundle as each bundle is unique and has its own properties and No women hair is exactly of same color. (We try our best to sort the hair in similar group of colors i.e. Natural Black or Natural Brown, but we cannot guarantee an exact match).

  • Returned packages must be accompanied by a copy of the original invoice.
  • Merchandise must be received before a return/exchange can be granted.
  • Shipping, handling and insurance costs will be at the customer’s expense. We strongly recommend that your purchase insurance and signature upon delivery to make sure we safely receive your order.
  • Please do not temper with the hair in anyway, especially if you have doubts and will like to return it, that means no combing, washing or chemically altering the hair.

Our primary focus is customer satisfaction. We are dedicated to providing maximum value with every purchase, fostering long-term relationships by consistently delivering the highest-quality Indian hair each time you choose us. When you buy from us, you’re not just purchasing hair—you’re investing in authenticity, quality, and trust.