Shipping & Returns
We will ship all available items within 2-3 business days (72 hours) after receiving confirmation of your payment. Our system emails you an order receipt upon completion of your order. Our goal is to get the hair to you as soon as possible. However, we will need your payment to be processed prior to shipping hair out.
Weekends and holidays do not count as business days.
Her products101 ships all orders directly from its factory in India and all orders are shipped by DHL from India. For orders we charge flat $30 as shipping charges. The shipping and handling cost will be added to your order at check out.
Shipping and handling rates subject to change at any time.
DHL takes approximately 3-4 Business days from the date order ships out to be delivered at your front door.
Her products101 is fully committed to ensuring customer satisfaction. If for any reason you are not satisfied with our product please contact us immediately by email or on our contact number, this will enable us to settle the problem for you.
We therefore ask our clients to please inspect your hair or any products purchased from us upon delivery and if any problem should exist please contact us before returning the product with in the first 2-3 days of receipt. If not, we will assume that the problem is not with the product.
Below is our return and exchange policies.
Returns & Exchange
• We have a No Refund Policy. As the nature of our products, All sales are Final.
But if you are not happy with the hair you receive and want to make an exchange, please contact us within 48 hrs – 72 hrs via Telephone or Email and we’ll happily do the needful for you.
• The hair has to be in original condition and completely unaltered to be eligible for an exchange. If we feel that the hair is altered or not in original condition, we hold the right to refuse any and all exchanges.
• Clips holding the weft together have to be intact. If they’re cut, or the hair is used in any manner, the sale will be considered final.
• Any shipping & insurance charges related to an exchange are to be borne by the customer.
• If we don’t have your order in stock, we’ll contact you immediately to make other arrangements or you can choose to have your order refunded. This is the only scenario where we process refunds.
Please note that following situations are NOT considered eligible by www.herproducts101.com for exchange or return:
a) The Texture is too wavy/curly/straight or less wavy/curly/straight than what you expected. Since our hair is 100% Natural & Unprocessed there may be slight variations in the textures of each bundle as each bundle is unique and has its own properties. No women hair is exactly the same.
b) Color is too dark or too light than what you expected. Since our hair is 100% Natural & Unprocessed there may be slight variations in color of each bundle as each bundle is unique and has its own properties and No women hair is exactly of same color. (We try our best to sort the hair in similar group of colors i.e. Natural Black or Natural Brown, but we cannot guarantee an exact match).
• Returned packages must be accompanied by a copy of the original invoice.
• Merchandise must be received before a return/exchange can be granted.
• Shipping, handling and insurance costs will be at the customer’s expense. We strongly recommend that your purchase insurance and signature upon delivery to make sure we safely receive your order.
• Please do not temper with the hair in anyway, espceially if you have doubts and will like to return it, that means no combing, washing or chemically altering the hair.